FAQ - General Questions
Learn everything about stone carpet in the FAQ from Bauchemie.at - questions, answers, tips & tricks for your next project!
Frequently Asked Questions at Bauchemie.at
How long does shipping take?
Your order will typically be shipped within three to five business days. In rare cases, however, there may be slight delays. If this happens, our service team will inform you immediately!
How much are the shipping costs?
A detailed overview of shipping costs can be found HERE . These are calculated at checkout and vary depending on the product, weight, and delivery address.
Can I pick up my order myself?
Yes, you can select the "Collection" delivery option at checkout. We will inform you by email as soon as your order is in stock and ready for collection. Our regular collection times are Monday to Friday from 2 pm to 4 pm .
Can I also get specific advice on a product?
Yes, of course! Feel free to contact our in-house expert HERE !
Can I register as a business customer?
Yes! As a business customer, you can request special access HERE via our registration form . With this access, you'll benefit from net prices , attractive discounts on selected product groups , and individual pricing for bulk orders.
Where is the office and warehouse location of Bauchemie.at?
The office and warehouse location of Bauchemie.at is in 3261 Wolfpassing.
MallOne Development and Sales GmbH
Industrial Area 22
A - 3261 Wolfpassing
What are the opening hours of Bauchemie.at?
Our opening hours are as follows:
Monday to Thursday - 9:00 AM - 5:00 PM
Friday - 9:00 AM - 2:00 PM
How do I contact customer support?
Our customer support is available by phone, email or via our contact form.
Telephone: +43 (0) 7488 21300
Email: office@bauchemie.at
Where can I pick up my order?
Once you have received the email confirming your order is ready for pickup, it can be collected at our office and warehouse location.
Our regular pickup times are Monday to Friday from 2:00 PM to 4:00 PM.
MallOne Entwicklungs- und Vertriebs-GmbH
Industriegebiet 22
A - 3261 Wolfpassing
Where does Bauchemie.at deliver to?
Currently, Bauchemie.at delivers within Austria, Germany, the Czech Republic and Poland.
If you are located in a different delivery country, please feel free to contact our customer support.
Is the personal consultation free?
Yes! Our experts will advise you free of charge to find the best solution for your project.
What should I do if I can't find the product I'm looking for?
Should you be looking for a specific product from the brands MAPEI, SIKA, MARIS SAINT-GOBAIN, or other manufacturers that is not available in our online shop, please do not hesitate to contact our customer support team. We will be happy to offer you additional products upon request.